Terms & Conditions
Welcome to Hillside Hand Car Wash. These Terms & Conditions explain the conditions that apply when you use our website, make a booking or purchase our car washing and detailing services.
By booking or using our services, you agree to the applicable terms outlined below. Please read them carefully before making an appointment.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws.
1. About Hillside Hand Car Wash
Hillside Hand Car Wash provides professional hand car washing, car detailing and vehicle care services in Hillside, Victoria.
Our services include hand car wash packages, Mini Detail, Interior Detail, Full Detail, Cut & Polish, Ceramic Coating and selected additional vehicle cleaning treatments.
Business Name: Hillside Hand Car Wash
Address: Unit 1/15 Banchory Avenue, Hillside VIC 3037, Australia
Phone: 0476 107 000
Email: Hillsidehandcarwash@gmail.com
Website: https://hillsidehandcarwash.com.au/
These terms apply to services booked through our website, by phone or directly at our premises, unless different terms have been expressly agreed.
2. Our Services
We provide a range of car washing, interior cleaning, detailing, polishing and vehicle protection services.
Each service has a defined scope of work. The treatments and inclusions vary depending on the package selected, the type of vehicle and any optional upgrades.
Service descriptions and indicative prices are available on our website.
Customers should review the selected package before booking. If you are unsure whether a particular treatment is included, please contact our team before your appointment.
Additional treatments may be required where the vehicle’s condition falls outside the standard scope of the selected service. Any additional work and related charges will be discussed before proceeding.
3. Online Bookings and Appointments
Customers can book directly through our website by selecting their vehicle category, preferred service, optional upgrades and available appointment date and time.
Once the booking is successfully submitted, the appointment is automatically confirmed. No additional approval from our team is required.
Customers are responsible for providing accurate contact details, vehicle information and booking instructions.
If you need to change or cancel your appointment, please contact us by phone as soon as possible.
All appointments are subject to our published business hours and any necessary operational changes, which we will communicate to affected customers.
4. Vehicle Categories and Pricing
Our advertised prices vary according to vehicle category, service package and selected additional treatments.
The online booking system currently provides pricing estimates based on the following categories:
- Sedan
- SUV
- 4WD / 7 Seater
- X Large
Customers must select the category that best represents their vehicle.
The price displayed during the online booking process is an estimate. The final price may vary after our team assesses the vehicle and confirms the work required.
Additional charges may apply where a vehicle requires extra cleaning, including excessive dirt, heavy mud, sand, pet hair, stubborn stains or other significant build-up.
We will explain any proposed additional charges and obtain your agreement before carrying out work at an increased price.
If you do not agree to the revised price, we will discuss the available options before proceeding.
For current advertised prices, please visit:
5. Payments
Hillside Hand Car Wash does not require a deposit to secure an online booking.
Payment is made at our premises, either before or after the service, as arranged with our team.
The online booking system displays an estimated price based on the selected vehicle category, service and optional extras. The final price may change depending on the vehicle’s condition and any additional work required.
Any additional charges will be explained and agreed upon before the extra work is carried out.
Customers are responsible for paying the agreed service charges.
6. Customer Responsibilities
To help us provide the requested service safely and efficiently, customers are asked to:
Provide accurate information about their vehicle and the required service.
Inform our team of known vehicle damage, loose fittings, aftermarket modifications or sensitive surfaces that may require special attention.
Remove cash, valuables and unnecessary personal belongings before handing over the vehicle.
Advise us of any existing issues that may affect washing, detailing or polishing.
Ensure the vehicle is available at the agreed appointment time.
Follow reasonable safety and vehicle handover instructions at our premises.
Please inform our team if your vehicle has recently been repainted, repaired or treated with a specialist coating that may require particular care.
Removing personal items also helps our staff access the areas included in the selected cleaning package.
7. Vehicle Condition and Service Limitations
The results of car washing and detailing depend on several factors, including vehicle age, paintwork condition, existing damage, surface contamination and the type of service selected.
While we aim to achieve a high standard of workmanship, some marks and defects may not be removable through standard cleaning or detailing treatments.
For example:
- Deep scratches and paint chips may require paint repair rather than polishing.
- Permanent interior stains or discolouration may not be fully removable.
- Existing paint defects may remain visible after a Cut & Polish service.
- Heavily worn or damaged materials may not return to their original appearance.
- Some surfaces may require specialist treatment beyond the selected package.
Our team may recommend an alternative treatment where the requested service is unsuitable for the condition of the vehicle.
We will explain any material limitations identified before carrying out the relevant work, where reasonably practicable.
8. Cut & Polish and Ceramic Coating
Cut & Polish and Ceramic Coating are specialist treatments whose suitability and results depend on the condition of the vehicle.
Cut & Polish may improve the appearance of certain scratches, swirl marks and paint defects, but it does not guarantee the removal of all imperfections.
Ceramic Coating is a protective treatment, not a guarantee against scratches, stone chips, accident damage or other physical damage.
The performance and durability of any applied protection may depend on vehicle condition, preparation, environmental exposure and ongoing maintenance.
Any specific product warranty, maintenance requirements or durability representation must be communicated separately and accurately for the treatment supplied.
We do not provide a fixed coating warranty through these general Terms & Conditions unless it has been expressly confirmed as part of the service agreement.
9. Appointment Changes, Cancellations and No-Shows
If you need to cancel or reschedule your appointment, please call Hillside Hand Car Wash on 0476 107 000.
Online cancellation is not currently available. Customers must contact our team directly to request a cancellation or appointment change.
We encourage customers to notify us as early as possible so the appointment can be made available to others.
Rescheduling is subject to appointment availability.
If we need to change or cancel an appointment, we will contact you using the details provided during booking.
Nothing in these terms affects your rights under Australian Consumer Law.
10. Vehicle Drop-Off and Collection
Customers are responsible for arranging their own vehicle drop-off and collection at Hillside Hand Car Wash.
Vehicles must be dropped off and collected during our published business hours, unless an alternative arrangement has been expressly agreed with our team.
We do not offer a vehicle pick-up, delivery or storage service.
Customers should collect their vehicles promptly after being notified that the service is complete.
Please contact us in advance if you expect any difficulty collecting your vehicle during business hours.
10. Service Completion and Vehicle Collection
Customers should make reasonable arrangements to collect their vehicle when the service is completed and our team advises that it is ready.
Where possible, we encourage customers to inspect their vehicle at collection and raise any questions about the completed work.
If you notice a problem after leaving our premises, please contact us with the relevant details so we can review your concern.
A customer’s failure to identify an issue at collection does not remove any rights available under Australian Consumer Law.
11. Damage, Complaints and Australian Consumer Law
We aim to handle every vehicle with reasonable care and skill.
If you believe your vehicle has been damaged or a service has not been carried out to an acceptable standard, please contact us promptly with details of the issue.
We may request relevant information, such as photographs, service details or an opportunity to inspect the affected area, to help investigate the concern.
Our services come with consumer guarantees under Australian Consumer Law. These may include guarantees that services will be provided with due care and skill, be fit for an agreed purpose and be supplied within a reasonable time where no timeframe has been agreed.
Where a service fails to meet an applicable consumer guarantee, you may be entitled to a remedy, including a repeat service, refund, cancellation or compensation, depending on the circumstances.
Nothing in these Terms & Conditions limits our liability or your remedies where doing so would be unlawful.
12. Website Information and Availability
We aim to keep the information on our website accurate and up to date, including service descriptions, operating hours and advertised prices.
However, service offerings, availability and website information may change.
We may update website content to correct errors, clarify information or reflect changes to our services.
Where an advertised price or service detail differs from an actual booking arrangement, we will clarify the matter with the customer before proceeding.
Nothing in this section permits misleading representations or removes any rights available under applicable consumer laws.
13. Website Use and Intellectual Property
The website and its original content, including text, branding, graphics and photographs owned by Hillside Hand Car Wash, are protected by applicable intellectual property laws.
You may use our website for personal, lawful purposes, such as reviewing services, making a booking or contacting our team.
You must not misuse the website, attempt unauthorised access, interfere with its operation or reproduce protected content for commercial purposes without appropriate permission.
Third-party material appearing on our website remains subject to the rights of its respective owners.
14. Privacy and Personal Information
When you make a booking or contact Hillside Hand Car Wash, we may collect personal information needed to manage your enquiry or provide the requested service.
Information collected through our website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains the types of information we collect, how we use and protect it, and how you can contact us about privacy concerns.
Privacy Policy: https://hillsidehandcarwash.com.au/privacy-policy/
15. Third-Party Links
Our website may contain links to third-party websites, including map services, social media platforms or external resources.
These websites may have their own terms, privacy policies and operating practices.
We do not control third-party websites and are not responsible for their independent content or practices, except where applicable law provides otherwise.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, website operations or applicable legal requirements.
Updated terms will be published on this page with a revised date.
Changes will not retrospectively remove rights or alter existing customer agreements where doing so would be unlawful.
17. Governing Law
These Terms & Conditions are governed by the applicable laws of Victoria, Australia, and relevant Commonwealth laws, including the Australian Consumer Law.
Nothing in these terms excludes any mandatory legal protection or right available to customers.
18. Contact Hillside Hand Car Wash
If you have any questions about our Terms & Conditions, bookings, pricing or vehicle care services, please contact us.
Hillside Hand Car Wash
Address: Unit 1/15 Banchory Avenue, Hillside VIC 3037, Australia
Phone: 0476 107 000
Email: Hillsidehandcarwash@gmail.com
Contact Page: https://hillsidehandcarwash.com.au/contact/
