Privacy Policy
At Hillside Hand Car Wash, we respect your privacy and understand the importance of protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a booking, contact us or use our car washing and detailing services.
We aim to handle your information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.
1. Who We Are
Hillside Hand Car Wash provides hand car washing, car detailing, cut and polish, ceramic coating and related car care services in Hillside, Victoria.
Our business contact details are:
Business Name: Hillside Hand Car Wash
Address: Unit 1/15 Banchory Avenue, Hillside VIC 3037, Australia
Phone: 0476 107 000
Email: Hillsidehandcarwash@gmail.com
Website: https://hillsidehandcarwash.com.au/
For questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Personal Information We Collect
We collect information that is reasonably necessary to respond to enquiries, manage bookings and provide our services.
Depending on how you interact with us, this may include:
- Contact details: Your name, mobile number and email address.
- Vehicle information: Vehicle type, registration number and information about your vehicle relevant to the requested service.
- Booking information: Selected services, optional extras, preferred booking date and time, and any additional instructions.
- Enquiry information: Details you provide when contacting us by phone, email or through our website.
- Service information: Information about services requested or completed, including relevant customer communications.
- Website usage information: Technical information such as browser type, device information, IP address and website activity, where collected through our website or its service providers.
We ask that you do not provide sensitive personal information unless it is necessary for your enquiry or we have specifically requested it.
3. How We Collect Personal Information
We may collect personal information when you:
- Complete an online booking form.
- Submit an enquiry through our contact page.
- Contact us by phone or email.
- Visit our premises and request a service.
- Provide information while discussing a vehicle or detailing requirement.
- Browse our website, where technical information is collected through cookies, server logs or other website technologies.
Where practical, we collect information directly from you.
4. How We Use Your Information
We use personal information for legitimate business activities connected with providing our services.
These purposes include:
- Receiving, reviewing and managing service bookings.
- Contacting you to confirm booking details, availability or changes.
- Responding to questions, feedback and customer enquiries.
- Providing car washing, detailing and related vehicle care services.
- Maintaining relevant service and business records.
- Managing customer service matters and resolving complaints.
- Improving our booking process, website functionality and customer experience.
- Meeting applicable legal, regulatory and record-keeping obligations.
We do not use personal information for unrelated purposes unless you have consented or the use is otherwise permitted or required by law.
5. Online Bookings and Vehicle Information
When you book a service through our website, we collect the information needed to process and manage your appointment. This includes your name, phone number, email address, vehicle registration, selected service, optional upgrades, and preferred booking date and time.
We use this information to record your booking, identify your vehicle, understand the requested service and communicate with you about your appointment.
Any additional notes provided through the booking form may also be reviewed to understand specific vehicle care requirements.
Bookings successfully submitted through our online booking system are automatically confirmed without requiring manual approval from our team. Providing inaccurate or incomplete information may affect our ability to manage your booking or deliver the requested service.
6. Sharing Your Personal Information
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, remember certain preferences and understand how visitors use the website.
Depending on the tools installed, cookies may be used for:
Essential website functionality and security.
Improving website performance.
Understanding website traffic and visitor interactions.
Measuring the effectiveness of advertising or marketing activities.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
For more information about the cookies used on our website, please refer to our Cookies Policy once published.
Need to confirm: The analytics, advertising, cookie consent and tracking technologies currently active on the website.
8. Marketing Communications
We may communicate with customers about bookings, service updates and enquiries.
If we send promotional emails or text messages, we will do so in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).
Where required, we will obtain appropriate consent before sending marketing communications and provide a way to unsubscribe.
You can also contact us directly if you no longer wish to receive promotional messages.
Essential communications relating to an existing booking or service may still be sent where necessary.
9. How We Store and Protect Information
We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification and disclosure.
Personal information may be stored electronically through our website, email systems, booking records or other business systems.
We aim to use appropriate safeguards, which may include access restrictions, security controls and suitable arrangements with service providers.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
If you believe information you have provided to us has been compromised, please contact us promptly.
10. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, providing services, maintaining appropriate business records and complying with applicable legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate and legally permitted.
The retention period may vary depending on the type of information and any applicable business or legal requirements.
11. Accessing and Correcting Your Information
You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
Please email hillsidehandcarwash@gmail.com with details of your request.
We may need to verify your identity before providing access to or changing personal information.
We will consider requests and respond within a reasonable timeframe, subject to applicable legal requirements and exceptions.
12. Overseas Storage and Disclosure
Some website, email, hosting or other technology providers may store or process information using systems located outside Australia.
Whether personal information is disclosed to overseas recipients depends on the providers and systems used by our business.
Need to confirm: Whether any personal information is disclosed to overseas recipients and, if so, the countries involved where practicable to identify.
We will update this section to accurately reflect our information handling arrangements.
13. Third-Party Websites
Our website may contain links to external websites, including online maps, social media platforms or other third-party services.
These websites operate independently and may have their own privacy policies and information handling practices.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
Hillside Hand Car Wash is not responsible for the privacy practices of external websites that we do not operate or control.
14. Privacy Concerns and Complaints
If you have questions or concerns about how we collect, use or handle your personal information, please contact us.
Email: Hillsidehandcarwash@gmail.com
Phone: 0476 107 000
Please provide enough information for us to understand and investigate your concern.
We will review your complaint and aim to provide a response within a reasonable timeframe.
If you are dissatisfied with our response and the Privacy Act 1988 applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
OAIC Website: https://www.oaic.gov.au/
15. Changes to This Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes to our website, business operations, information handling practices or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
16. Contact Us
For any privacy-related questions, requests or concerns, please contact:
Hillside Hand Car Wash
Unit 1/15 Banchory Avenue, Hillside VIC 3037, Australia
Phone: 0476 107 000
